Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 6 have this problem
  • 2 views
  • Last reply by cor-el

DavidRodewald
DavidRodewald
more options

Firefox crashes upon open.

Firefox crashes upon open.

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

your crash report say that you are using Firefox 8, and this crash maybe fixed in Firefox 9, please upgrade and check

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: