We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox does not launch a website when I click a link.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

huebnerr
huebnerr
more options

When I click on some links firefox opens a new tab but does not launch the web page. The tab says (GIF Image, 1 x 1 pixels) but the screen is blank. I can get to the sites on my wife's firefox, but not on mine or on chrome from my computer.

When I click on some links firefox opens a new tab but does not launch the web page. The tab says (GIF Image, 1 x 1 pixels) but the screen is blank. I can get to the sites on my wife's firefox, but not on mine or on chrome from my computer.

Chosen solution

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.
Kaspersky: Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"

See:

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.
Kaspersky: Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"

See: