This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by AliceWyman

scorch
scorch
more options

Firefox goes directly to the crash reporter every time I try to open it. Won't even open in safe mode when I try.

Firefox goes directly to the crash reporter every time I try to open it. Won't even open in safe mode when I try.

Modified by scorch

All Replies (1)

AliceWyman
AliceWyman
  • Moderator
more options

Firefox 9.0.1 Crash Report: https://crash-stats.mozilla.com/report/index/34358e47-58a5-43e6-b44a-17e782120214 

Related bug 716384 NEW Startup crash @ mozalloc_abort(char const* const) | mozalloc_handle_oom() | nsConsoleServiceConstructor

Nothing much helpful in the bug or crash report that I can see, except that some of the comments in the crash report refer to Norton 360 or Norton security. What security software do you have installed?

In any case, try turning off your security software temporarily, while you download Firefox 10.0.1 and install it over the top of your current version, by going to www.mozilla.org/firefox in another browser.

You can look through the following for other ideas: