This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have recieved a "software-update" notice (update to Firefox 10.0.2), but nothing happens when I click "Update Firefox"-button

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

I downloaded Firefox approximately 6 months ago and I haven't since been able to make softwareupdates. I get pop up notices about available updates, but nothing happens when I click the Update Firefox-button.

I downloaded Firefox approximately 6 months ago and I haven't since been able to make softwareupdates. I get pop up notices about available updates, but nothing happens when I click the Update Firefox-button.

Chosen solution

Yes.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.


Read this answer in context 👍 0

All Replies (4)

more options

Try the alternate and easiest way by downloading from here

more options

Do I download a new complete version of Fireforx - and should I replace this with my current version in the "app"-folder on my Mac?

more options
more options

Chosen Solution

Yes.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.