We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Various problems on firefox recently

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

Woltato
Woltato
more options

Various sites don't seem to work properly on Firefox recently. examples of problems are:- in youtube my inbox is completely blank, nothing shows up. on bbc.co.uk some videos won't play, video player is just blank. This also happens on other sites. Also on quite a few sites often buttons don't work properly.

On each occasion when encountering a problem I have tried again on google chrome and it's worked fine.

Various sites don't seem to work properly on Firefox recently. examples of problems are:- in youtube my inbox is completely blank, nothing shows up. on bbc.co.uk some videos won't play, video player is just blank. This also happens on other sites. Also on quite a few sites often buttons don't work properly. On each occasion when encountering a problem I have tried again on google chrome and it's worked fine.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).