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Can't Update or Uinstall Firefox 11 from Mac OS Lion

  • 3 replies
  • 8 have this problem
  • 8 views
  • Last reply by finitarry

jeckcrow
jeckcrow
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Recently when prompted to update Firefox, I got an error that stated that the software couldn't remove the old version because a file wouldn't let me uninstall it.

The file in question appears to be the crashreporter.app file. It looks like it's damaged or corrupted and lists it's size as zero KB. But I'm not sure how to get it to delete as it won't let me move that file to the trash.

Recently when prompted to update Firefox, I got an error that stated that the software couldn't remove the old version because a file wouldn't let me uninstall it. The file in question appears to be the crashreporter.app file. It looks like it's damaged or corrupted and lists it's size as zero KB. But I'm not sure how to get it to delete as it won't let me move that file to the trash.

All Replies (3)

lazyent
lazyent
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ok! ok the problem is that it is in use!

switch on ur task manager or activity manager, look for any task related to firefox !,end it then try! or the easiest download firefox and the reinstall without uninstalling!always works

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

finitarry
finitarry
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Try repairing permissions. You might find that you can delete the old version or replace it with the new one after that.