Firefox crashes
AdapterDeviceID: 0x6779 AdapterVendorID: 0x1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 15348228096 AvailablePhysicalMemory: 6789435392 AvailableVirtualMemory: 4041064448 BuildID: 20120420145725 CrashTime: 1337889240 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1337887817 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6779, AdapterSubsysID: 21201028, AdapterDriverVersion: 8.863.3.0 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 662 StartupTime: 1337889235 SystemMemoryUsePercentage: 20 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: about:sessionrestore Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.
Chosen solution
hello please update the graphics driver of your device - i'm not exactly sure about the device id but it might be the ati hd6450, the fitting drivers for window 7 64 bit would be http://support.amd.com/us/gpudownload.../radeonaiw_vista64.aspx - or consult the support section of your pc's manufacturer.
in case this does not work, you can also disable hardware acceleration in firefox > options > advanced > general
Read this answer in context 👍 0All Replies (5)
heres crash id
bp-963fa64e-f699-4b40-adc8-e577e2120524
Chosen Solution
hello please update the graphics driver of your device - i'm not exactly sure about the device id but it might be the ati hd6450, the fitting drivers for window 7 64 bit would be http://support.amd.com/us/gpudownload.../radeonaiw_vista64.aspx - or consult the support section of your pc's manufacturer.
in case this does not work, you can also disable hardware acceleration in firefox > options > advanced > general
I do not understand the crash report, but maybe someone more knowledgeable will comment later. Meanwhile I will say that from the report it appears to be graphics related so ensure your graphics drivers are up to date.
Presumably you have already seen firefox crashes
For cross referencing purposes
- Crash report link for CrashID 963fa64e-f699-4b40-adc8-e577e2120524
- Crash Signature: @0x0 | D3D9QueryDirectDrawObject
Nice Job guys! Sure enough, it was the Drivers for the ATI 6450. Updated drivers resolve the issue.
Thanks a bunch!
Glad we helped, thanks for posting back.