This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't update to Firefox version 12.0

  • 1 reply
  • 4 have this problem
  • 8 views
  • Last reply by ideato

kauriwoman
kauriwoman
more options

I can't update to the latest version of Firefox. I have actually downloaded 12.0 several times and dragged the icon into my applications folder (I have a MAC with MAC OSX 10.5.8) but every time I open Firefox I get an annoying message saying that my Firefox is out of date and telling me to update. When I check what version I am using it says that I am using 12.0!!!! Please, how can these annoying messages be stopped? J

I can't update to the latest version of Firefox. I have actually downloaded 12.0 several times and dragged the icon into my applications folder (I have a MAC with MAC OSX 10.5.8) but every time I open Firefox I get an annoying message saying that my Firefox is out of date and telling me to update. When I check what version I am using it says that I am using 12.0!!!! Please, how can these annoying messages be stopped? J

All Replies (1)

ideato
ideato
more options

DO NOT WORRY you have the latest version (12.0) Your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.24

see your user agent:

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.24) Gecko/20111103 Firefox/3.6.24 FBSMTWB

you must reset user agent, see in the link the "Other causes" to do that easily

see also that page about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.