We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer load website through firefox updated (tho, I can thru other search engines and browsers) fixing proxy settings didn't work. Other ideas?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

pmerch
pmerch
more options

I upgraded recently my firefox browser on my home computer which still runs Windows XP. I can no longer find websites thru firefox, tho, I can load websites through a google or yahoo search.

The firefox browser won't download secure or unsecure site. I type in the full name of the site, and it just hangs. I do not receive an error message.

Internet explorer continues to work fine on the computer. I emptied my cookies and search history and updated the proxy setting to "no proxy". I still have the same problem.

I tried to uninstall and reinstall firefox with the hopes of changing the initial settings (to see if I should have disabled or abled more of the boxes). Unfortunately, the program didn't fully uninstall .. and the firefox reverts to where it was the last time I logged on.

I upgraded recently my firefox browser on my home computer which still runs Windows XP. I can no longer find websites thru firefox, tho, I can load websites through a google or yahoo search. The firefox browser won't download secure or unsecure site. I type in the full name of the site, and it just hangs. I do not receive an error message. Internet explorer continues to work fine on the computer. I emptied my cookies and search history and updated the proxy setting to "no proxy". I still have the same problem. I tried to uninstall and reinstall firefox with the hopes of changing the initial settings (to see if I should have disabled or abled more of the boxes). Unfortunately, the program didn't fully uninstall .. and the firefox reverts to where it was the last time I logged on.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: