This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't display ANY videos, but Chrome/IE will.

  • 9 replies
  • 71 have this problem
  • 1 view
  • Last reply by reggieb99

more options

It's all in the title really. FF won't display any videos. In Youtube, the screen is black, apart from the red "play" button in the middle. When I click play it says "an error has occurred". In any other video sites the video section is blank, white. I have uninstalled/reinstalled both Firefox and Adobe Flash Player. Firefox is also fully updated.

It's all in the title really. FF won't display any videos. In Youtube, the screen is black, apart from the red "play" button in the middle. When I click play it says "an error has occurred". In any other video sites the video section is blank, white. I have uninstalled/reinstalled both Firefox and Adobe Flash Player. Firefox is also fully updated.

Modified by mick3690

Chosen solution

hey mick3690, this is probably due to the recent update of adobe's flash plugin to version 11.3. it has caused similar problems for many other users (chrome & ie get supplied with a different version of the plugin by adobe).

you can try to remove flash 11.3 from the windows control panel/programs section & downgrade to a prior version until adobe fixes those issues.

Read this answer in context 👍 8

All Replies (9)

more options

Chosen Solution

hey mick3690, this is probably due to the recent update of adobe's flash plugin to version 11.3. it has caused similar problems for many other users (chrome & ie get supplied with a different version of the plugin by adobe).

you can try to remove flash 11.3 from the windows control panel/programs section & downgrade to a prior version until adobe fixes those issues.

Modified by philipp

more options

Thanks for your suggestion, but it won't install. I have downloaded the plugin 10.3 but when I go to install it, I'm told to download the latest version of the plugin, and the only option I have is to cancel installation. Any ideas?

Modified by mick3690

more options

you have to uninstall flash 11.3 first before you run the setup of the 10.3 version of the plugin

more options

I'm not sure if I uninstalled the 11.3 plugin because I'm still getting the same error. I went to "Tools","Add-ons", "Plug-ins" and I disabled "Shockwave Flash 11.3". Did I do anything wrong?

more options

hello, yes, you'd have to uninstall flash from the windows control panel in windows7 (just diabling it in firefox won't work in this case). alternatively you could run the uninstaller-tool that adobe provides on its website: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

more options

Great now I can use Firefox again.Thank you!

Modified by mick3690

more options

you're very welcome :-)

more options

Greeting Guys, I followed your instructions to the letter but still can't get Youtube or other videos to display or play in Firefox. Chrome and Explorer work just fine.

Modified by michaelk

more options

Hi I am having the same issue. I have install adobe flash player went to the website but the only version they offered for window 7 was adobe 11. so any other suggestion.