This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Downloads not saving to Downloads folder

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

mcburney64
mcburney64
more options

Downloads are not saving to the designated "Downloads" folder in My Documents.

Instead, they are saving to C:\Documents and Settings\{username}\Local Settings\Temp.

Tools/Options setting is pointed at Downloads, but the files just aren't saving there.

Downloads are not saving to the designated "Downloads" folder in My Documents. Instead, they are saving to C:\Documents and Settings\{username}\Local Settings\Temp. Tools/Options setting is pointed at Downloads, but the files just aren't saving there.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"