This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Babylon appear later in the Install process when Babylon is NOT selected (Check marks removed) earlier in the Install process??

  • 2 replies
  • 4 have this problem
  • 4 views
  • Last reply by wrlo56

DRPII
DRPII
more options

When trying to install Mozilla Firefox on another computer, I select NOT to install Babylon by CLEARING the check boxes. Later in the install process, a screen is presented TO INSTALL Babylon??? I select "cancel" to get out of this screen. Then an internet window opens to a Babylon page stating "something went wrong during the installation". I close the internet window, and select "CONTINUE" to install Firefox. I get an error stating that the file is corrupted. How may I install Firefox WITHOUT babylon and not get a corrupted file error??

When trying to install Mozilla Firefox on another computer, I select NOT to install Babylon by CLEARING the check boxes. Later in the install process, a screen is presented TO INSTALL Babylon??? I select "cancel" to get out of this screen. Then an internet window opens to a Babylon page stating "something went wrong during the installation". I close the internet window, and select "CONTINUE" to install Firefox. I get an error stating that the file is corrupted. How may I install Firefox WITHOUT babylon and not get a corrupted file error??

All Replies (2)

user633449
user633449
more options

Firefox never comes with Babylon when you download it from our official website. Where did you download Firefox from? 

I would try this

1. Click Start, then Control Panel, and Add or Remove programs. Uninstall anything related to Babylon or Firefox. Make sure you keep your firefox preferences or data. 2. go to www.getfirefox.com, download and install Firefox. 3. After firefox is installed, Reset it. Refresh Firefox - reset add-ons and settings

Babylon is a malicious add-on that comes bundled with lots of other software, so it's possible you got infected with it and it showed up when you tried to install Firefox. But it is not part of firefox and never has and never will be.

Also scan for malware. Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

wrlo56
wrlo56
more options

This is more of an info post, not a question per se. When I google "mozilla firefox", the first link that popped up (an ad-sponsored link) was this one:

Download Mozilla Firefox - Instant Download. Instant Install.Get the Latest Firefox for Free! mozilla-firefox.todownload.com/

Since the domain is not mozilla.org, but 'todownload.com', I should have been suspicious. The executable I downloaded also did not follow the usual Mozilla convention; it was "mozilla-firefox-setup.exe" rather than "Firefox Setup 16.0.1.exe" (which I subsequently downloaded from the non-ad site mozilla.org).

When I tried to run the first file ("mozilla-firefox-setup.exe") it tried to install the Babylon toolbar; I unchecked the boxes but it took me to the Babylon terms of service page anyway and refused to install firefox unless I agreed to these terms. At this point I got suspicious and killed the install, went searching for "how to install firefox without installing babylon" and found this thread.

I suspect I'm not the only one who fell for this fake ad; I'm a computer security expert with over 30 years in the field, and I'm WAY more suspicious than most users.

My guess is that many users installed the fake Babylon-enabled version thinking they were downloading and installing a genuine version of Firefox.