This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downgraded to flash 10.3, still having major issues

  • 5 replies
  • 7 have this problem
  • 3 views
  • Last reply by genesis_SOC

more options

It first started happening with the latest Flash. Randomly when watching YouTube videos (or any other video site that uses Flash) I'd have your typical crashes and freezes. However, it extended to more than just FireFox, it would cause constant freezes on my whole computer and anything I would do. It would continue even after I closed FireFox, forcing me to restart. It kept happening over and over and over again, so I downgraded to Flash 10.3. The problem disappeared for awhile, but then came back. Still on Flash 10.3, and seems to happen very often now. I thought it might be hardware problems, or a virus, or drivers were outdated. I checked everything, it's all fine and updated and scanned.

The problem only happens if I try to load any type of Flash video, be it from YouTube or elsewhere, and once it happens it'll keep happening until I restart. I found that by using Windows' "Boot with last known good configuration" it would stop the problem for a good few days, but then return, forcing me to restart and do it again. I re-updated my drivers and opted for nVidia's driver update instead of Sony's official driver for my nVidia card, but no change. I don't know what to do any more, and it's driving me nuts.

It first started happening with the latest Flash. Randomly when watching YouTube videos (or any other video site that uses Flash) I'd have your typical crashes and freezes. However, it extended to more than just FireFox, it would cause constant freezes on my whole computer and anything I would do. It would continue even after I closed FireFox, forcing me to restart. It kept happening over and over and over again, so I downgraded to Flash 10.3. The problem disappeared for awhile, but then came back. Still on Flash 10.3, and seems to happen very often now. I thought it might be hardware problems, or a virus, or drivers were outdated. I checked everything, it's all fine and updated and scanned. The problem only happens if I try to load any type of Flash video, be it from YouTube or elsewhere, and once it happens it'll keep happening until I restart. I found that by using Windows' "Boot with last known good configuration" it would stop the problem for a good few days, but then return, forcing me to restart and do it again. I re-updated my drivers and opted for nVidia's driver update instead of Sony's official driver for my nVidia card, but no change. I don't know what to do any more, and it's driving me nuts.

Chosen solution

Try to Turn off hardware acceleration and tell us what happen.

see also if this happen in safe mode .


thank you

Read this answer in context 👍 2

All Replies (5)

more options

Chosen Solution

Try to Turn off hardware acceleration and tell us what happen.

see also if this happen in safe mode .


thank you

more options

Try updating to flash 11.4. It was released today and may fix many of the issues in older versions of Flash. http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.exe

more options

Thanks guys, I'll upgrade to Tylerdowner's 11.4 and see if that fixes it. If the problem returns, I'll turn off hardware acceleration and see if that fixes it. I'll keep you updated. So far so good with 11.4.

more options

It started happening again, even with 11.4. I had a YouTube playlist going on auto-play and the problem returned. I disabled hardware acceleration in Flash, and restarted. Here's to hoping it doesn't come back again.

more options

Since upgrading to 11.4 and turning off hardware acceleration, the problem hasn't returned. Thanks guys!