This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I'm trying to load Farmville, but Firefox says plug in need (adobe acrobat), go to install it, it fails because it's already there and up to date??

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by SueKay

SueKay
SueKay
more options

Firefox is telling me that I need Adobe plug in, but when I check my plug ins, it tells me it's there and up to date: Adobe Acrobat Adobe PDF Plug-In For Firefox and Netscape 10.1.4 10.1.4.38 Up to Date When I try to start Farmville on Facebook, it just sits there spinning it's wheels. How can I get it to recognize Adobe?

Thanks

Firefox is telling me that I need Adobe plug in, but when I check my plug ins, it tells me it's there and up to date: Adobe Acrobat Adobe PDF Plug-In For Firefox and Netscape 10.1.4 10.1.4.38 Up to Date When I try to start Farmville on Facebook, it just sits there spinning it's wheels. How can I get it to recognize Adobe? Thanks

Chosen solution

Actually, it probably needs Adobe Flash Player AKA Shockwave Flash.

You can get Flash by starting on the following test page. Please make sure to "uncheck" any extras you don't want before downloading the installer. You may want to restart Firefox after doing the Flash install to make sure Firefox finds the new plugin.

http://www.adobe.com/software/flash/about/

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

Actually, it probably needs Adobe Flash Player AKA Shockwave Flash.

You can get Flash by starting on the following test page. Please make sure to "uncheck" any extras you don't want before downloading the installer. You may want to restart Firefox after doing the Flash install to make sure Firefox finds the new plugin.

http://www.adobe.com/software/flash/about/

SueKay
SueKay Question owner
more options

Thanks so much! That's exactly what it was looking for!