This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click to open Firefox, iTunes launches instead, and no Firefox browser window appears.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by TechTone

TechTone
TechTone
more options

When I click to open Firefox, iTunes launches instead, and no Firefox browser window appears.

When I click to open Firefox, iTunes launches instead, and no Firefox browser window appears.

All Replies (3)

user633449
user633449
more options

Is this the Firefox icon on your desktop, or where are you clicking to open Firefox? Also, you firefox is out of date, please update immediately Update Firefox to the latest release

TechTone
TechTone Question owner
more options

This is both the Firefox icon on my Windows 7 taskbar, as well as when I launch Firefox directly from Programs. A Firefox window opens, but then disappears, and iTunes comes up instead. I have installed version 16.0.2 now. Thanks for your help.

TechTone
TechTone Question owner
more options

Actually... I take it back. I TRIED to update to 16.0.2, but I keep getting the error message that Firefox must be closed first. I'm using Chrome to send these messages, and have also closed iTunes, in case that was contributing to the problem. No use... I can't install the upgrade.

HELP!