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I want to know why when everytime I go to help to update v 12.0, I get a message says my version is up to date when I know that a new version (16.0.2) is out?

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  • Last reply by user633449

MBTVPHIYGQ
MBTVPHIYGQ
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This happens every time I go to the update function (Tools/Help/About Firefox/Check for updates). Since the version I am using (12.0) is occasionally freezing up and refusing to load pages effectively (requires a Firefox shutdown and then restart), and I know that beginning with version 15.0, this problem has been largely resolved, I do not understand why the update function refuses to see the new version and update as this program has ALWAYS done in the past. Something is wrong and I need to know why this occurs.

This happens every time I go to the update function (Tools/Help/About Firefox/Check for updates). Since the version I am using (12.0) is occasionally freezing up and refusing to load pages effectively (requires a Firefox shutdown and then restart), and I know that beginning with version 15.0, this problem has been largely resolved, I do not understand why the update function refuses to see the new version and update as this program has ALWAYS done in the past. Something is wrong and I need to know why this occurs.

Chosen solution

It could be the internal updater has been corrupted. Try to just go to www.getfirefox.com and download Firefox 16.0.2

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All Replies (3)

user633449
user633449
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Chosen Solution

It could be the internal updater has been corrupted. Try to just go to www.getfirefox.com and download Firefox 16.0.2

MBTVPHIYGQ
MBTVPHIYGQ Question owner
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If the updater became corrupted, what could be the most probable reason? I have downloaded v 16.0.2 but have not installed it yet as I was hoping to find out the reason why v12.0 would not update as is usually the case before I did upgrade.

user633449
user633449
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Could be anything, add-ons, etc. Just install the 16.0.2, and then next week on Wednesday or later check for updates to 17.0.