We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The latest of version of Firefox 17.0 just dowloaded is preventing Norton Identity safe from filling in mu user names and passwords. How can I re-install the pr

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by GeorgeD2

GeorgeD2
GeorgeD2
more options

The latest of version of Firefox 17.0 just downloaded is preventing Norton Identity safe from filling in my user names and passwords. Identity Safe still appears in the menu bar and is still enabled as an add-on but it doesn't fill in user names and passwords. How can I re-install the previous version of Firefox which worked fine?

The latest of version of Firefox 17.0 just downloaded is preventing Norton Identity safe from filling in my user names and passwords. Identity Safe still appears in the menu bar and is still enabled as an add-on but it doesn't fill in user names and passwords. How can I re-install the previous version of Firefox which worked fine?

Chosen solution

hello george, symantec has released a fixed version of its toolbar: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello george, symantec has released a fixed version of its toolbar: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

Modified by philipp

GeorgeD2
GeorgeD2 Question owner
more options

Very many thanks for your help. I've run Liveupdate and it now works fine.