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Why do my web AOL composed emails font and size randomly and repeatedly change when sent using Firefox version 17.0.1?

texasrangers
texasrangers
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I use web AOL for my emails and recently started using the Firefox browser. When I compose an AOL email message, my selected font and size look fine. When I send the email, however, the recipients copy has numerous random font styles and sizes throughout the text of the same message. In addition, when I go back and review my "sent copy" of the same message, the same random changes to the font and size are also in my "sent copy." This never happened when I used Internet Explorer and I don't understand why this continually is happening with Firefox. Any help would be greatly appreciated on how to remedy because I like using Firefox versus IE. Thanks in advance.

I use web AOL for my emails and recently started using the Firefox browser. When I compose an AOL email message, my selected font and size look fine. When I send the email, however, the recipients copy has numerous random font styles and sizes throughout the text of the same message. In addition, when I go back and review my "sent copy" of the same message, the same random changes to the font and size are also in my "sent copy." This never happened when I used Internet Explorer and I don't understand why this continually is happening with Firefox. Any help would be greatly appreciated on how to remedy because I like using Firefox versus IE. Thanks in advance.

All Replies (4)

iamjayakumars
iamjayakumars
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you zooming that page?

Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
texasrangers
texasrangers Question owner
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Thank you for replying to my question and I have one question before trying your suggestion. Will resetting my Firefox browser lose all my bookmarked favorites?

iamjayakumars
iamjayakumars
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https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems