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sync cannot sign in

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by cpthk

cpthk
cpthk
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I am trying to sign in using my old account. I clicked in sync "I don't have my device with me", then I put in my username and password and recovery key. But when I click "Next", it does nothing, and it doesn't give me an error message either. I tried generating a new key, still didn't work. I tried login to the website UI, it worked fine.

I am trying to sign in using my old account. I clicked in sync "I don't have my device with me", then I put in my username and password and recovery key. But when I click "Next", it does nothing, and it doesn't give me an error message either. I tried generating a new key, still didn't work. I tried login to the website UI, it worked fine.

Modified by cpthk

Chosen solution

Hi, thanks.

I reinstalled firefox by completely removed all the profiles, and the problem resolved. I am not sure what went wrong.

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Type about:sync-log in the URL bar and hit Enter.

If a log is shown open it and copy'n'paste the contents here.

cpthk
cpthk Question owner
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Chosen Solution

Hi, thanks.

I reinstalled firefox by completely removed all the profiles, and the problem resolved. I am not sure what went wrong.

Modified by cpthk