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I am unable to open links to pdf files eg: http://shopbonton.com/a/hBQ5C9UB8PILmB8v9I0Nsi65l6U/coupon

Keith’s iphone
Keith’s iphone
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I receive emails that have links to pdf documents, and Firefox on my imac does not open the links. This is true of this one: http://shopbonton.com/a/hBQ5C9UB8PILmB8v9I0Nsi65l6U/coupon and other links such as utility billing statements etc. I believe that I must have something set incorrectly, because the computer does not respond to the link at all.

I receive emails that have links to pdf documents, and Firefox on my imac does not open the links. This is true of this one: http://shopbonton.com/a/hBQ5C9UB8PILmB8v9I0Nsi65l6U/coupon and other links such as utility billing statements etc. I believe that I must have something set incorrectly, because the computer does not respond to the link at all.

All Replies (5)

ideato
ideato
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Hello okeithp,

Adobe Reader plugin blocked!

see: PDF files are blank and can't be downloaded on Mac

see also : View PDF files in Firefox without downloading them

thank you

Keith’s iphone
Keith’s iphone Question owner
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Neither of the suggestions has helped. I am still missing something. The browser just sits idle.

ideato
ideato
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go to the Firefox Plugins and disable the Adobe Acrobat NPAPI Plug-in

thanks again

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See also:

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Keith’s iphone
Keith’s iphone Question owner
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I have made the changes recommended (use external Adobe Reader), and am able to open many of the files that I was previously unable to read. However, the specific URL referenced in my complaint still fails to open. It seems that the browser does not even attempt to find the url.