This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My mouse will not use all buttons in version 18. I can still use them with other browsers.Why is that?

  • 7 replies
  • 5 have this problem
  • 7 views
  • Last reply by bbwex

more options

Mouse Logitech Anywhere MX buttons (scroll, back/forward) stopped functioning on latest version of Firefox (v18). Had no problems with previous versions of Firefox.

Mouse Logitech Anywhere MX buttons (scroll, back/forward) stopped functioning on latest version of Firefox (v18). Had no problems with previous versions of Firefox.

All Replies (7)

more options

Hello wolfmandim, check it in Safe Mode, in Safe Mode window select "Start in Safe Mode" and see if this happen again, if not then see: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

(If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration).


thank you

more options

It seems to work fine in Safe Mode. I removed and reinstalled Firefox 18 but still have the same effects. What can I do next?

more options

If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration, as first step try to Turn off hardware acceleration and check it again (in safe mode hardware acceleration is disable), if doesn't solve the issue then Disable all extensions and if the problem no longer occurs with all extensions disabled, one of your extensions was causing it. To find the extension that was causing your problem see : Test for faulty extensions.

probably an extension is the problem

see also : Switch to the default theme if the above doesn't work.

thank you

more options

I tried every one of them, still no success. I would have thought my mouse is at fault, but it works with other browsers..... Any other suggestions?

more options

UPDATE: It appears that the latest Logitech Setpoint 6.51 x64 drivers are causing the problem. As soon as I uninstalled the software everything works just fine!

more options

Hello wolfmandim, i'm happy you find it and solve your issue. Mark solved YOUR reply with solution to help others with same problem.

thanks

more options

As with others, I have downloaded the lastest updates to Firefox (as suggested by Firefox, I was not looking for them), and now the mouse does not work at all. That means that I cannot open the Options tab, I cannot do anything since the mouse does absolutely nothing at all in Firefox. In order to stop the program, I have to go to the Task Manager and have it close the program.