This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I had a HD crash; when I restored my backups, my Firefox bookmarks and saved passwords were gone. I think they are somewhere; any way to find them?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by user633449

Grav
Grav
more options

After the crash I reinstalled my applications including Firefox 18. I restored my data files from backup, and I think all my bookmarks got placed in my Favorites folder. I also think Norton 360 backed up my saved passwords. Can anyone tell me how to get my bookmarks to where they will get recognized by Firefox and how to restore the passwords? I'm pretty sure I was using Firefox 17 at the time.

Thanks!

After the crash I reinstalled my applications including Firefox 18. I restored my data files from backup, and I think all my bookmarks got placed in my Favorites folder. I also think Norton 360 backed up my saved passwords. Can anyone tell me how to get my bookmarks to where they will get recognized by Firefox and how to restore the passwords? I'm pretty sure I was using Firefox 17 at the time. Thanks!

Chosen solution

Recovering important data from an old profile

Read this answer in context 👍 1

All Replies (1)

user633449
user633449
more options

Chosen Solution

Recovering important data from an old profile