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On imac firefox menu will not open. No help menu. Can not access preferances from menu.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

rfair
rfair
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Can not access pref from 'Firefox' menu. 'Firefox' menu will not open. No 'help' menu to access. Running Mac OS 10.6.8; Firefox current update. Firefox has crashed twice. did a full re-install of Firefox with no change.

Can not access pref from 'Firefox' menu. 'Firefox' menu will not open. No 'help' menu to access. Running Mac OS 10.6.8; Firefox current update. Firefox has crashed twice. did a full re-install of Firefox with no change.

All Replies (2)

finitarry
finitarry
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Maybe something has corrupted the interface. Try this:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.