This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In the past few days, Firefox has started crashing on me a lot. I went through all the help articles and still can't figure it out

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by restin1234

more options

It's crashed 6 times in the past few days. It's happened on different websites and I can't figure out what is causing it. If anyone can help, I'd appreciate it

bp-b07129d0-cc65-4978-83a1-9d96d2130224 24/02/20131:01 PM bp-18eb40d5-93c6-4c54-b38d-cd1df2130224 24/02/20132:33 AM bp-55d170c3-2100-4ab1-b582-819702130224 24/02/20132:11 AM fb07830c-cf4f-406a-bcec-aac802f6cbc8 22/02/20133:35 PM bp-6ba667f0-57cc-4445-83bb-0957f2130222 22/02/20139:49 AM bp-61a9a5d8-1346-4d90-ba0e-035402130222 22/02/20131:28 AM

It's crashed 6 times in the past few days. It's happened on different websites and I can't figure out what is causing it. If anyone can help, I'd appreciate it bp-b07129d0-cc65-4978-83a1-9d96d2130224 24/02/20131:01 PM bp-18eb40d5-93c6-4c54-b38d-cd1df2130224 24/02/20132:33 AM bp-55d170c3-2100-4ab1-b582-819702130224 24/02/20132:11 AM fb07830c-cf4f-406a-bcec-aac802f6cbc8 22/02/20133:35 PM bp-6ba667f0-57cc-4445-83bb-0957f2130222 22/02/20139:49 AM bp-61a9a5d8-1346-4d90-ba0e-035402130222 22/02/20131:28 AM

All Replies (2)

more options

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards and you seem to be experiencing the Windows 7 variant of this issue.

  • bug 806071 - crash in js::analyze::ScriptAnalysis::analyzeLifetimes mainly with AMD Radeon HD 6250/6290/6310/6320/6400M (Wrestler/Vancouver Asics)

This issue is currently being investigated in bug 830531 for Window 8.

  • Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

more options

Thanks for the quick response cor-el, I'll downgrade and see if that helps