This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Adobe reader not showing print popup when trying to print checks in Quickbooks online

  • 3 replies
  • 6 have this problem
  • 5 views
  • Last reply by marv6

marv6
marv6
more options

Since installing Firefox 19.0 the adobe reader pdf is no longer showing the print popup when I want to print checks using Quickbooks online. This worked fine until I updated to Firefox 19.0. i have changed the portable document format(PDF) to Adobe reader in Firefox options, applications. I do not have this problem with internet Explorer, but, I prefer Firefox. Using Windows Vista at home and Windows Xp at work. Have the same problem with both. It worked just fine until I updated to Firefox 19.0.

Since installing Firefox 19.0 the adobe reader pdf is no longer showing the print popup when I want to print checks using Quickbooks online. This worked fine until I updated to Firefox 19.0. i have changed the portable document format(PDF) to Adobe reader in Firefox options, applications. I do not have this problem with internet Explorer, but, I prefer Firefox. Using Windows Vista at home and Windows Xp at work. Have the same problem with both. It worked just fine until I updated to Firefox 19.0.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

What happens now when you click the link or button to print checks? Does Firefox's PDF viewer come up or nothing happens at all?

If you need to completely disable the viewer, there is a hidden preference you can change.

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the filter box, type or paste pdfjs and pause while the list is filtered

(3) Double-click pdfjs.disabled to toggle its value to true.

If you test in your original tab, does that make any difference?

marv6
marv6 Question owner
more options

The viewer does come up, but, the print popup does not. I can still print by clicking the print icon, but, the vertical and the horizontal alignment is way off. I will try to re-align at work tomorrow and see what happens. I believe that the problem has something to do with the Firefox PDF! Remember there was no problem until i updated to 19.0.

marv6
marv6 Question owner
more options

Today at work I changed the portable document format(pfd) to Adobe reader and while the print popup does not come up, I clicked the printer icon at the top and was able to print my checks without having to re-adjust the Horizontal and Vertical settings.

Thanks for your suggestions and help.