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Ebay ask member question, enter code in box will not work, works fine in IE8

  • 2 replies
  • 3 have this problem
  • 9 views
  • Last reply by iqvixen

gearjammer
gearjammer
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I am using Firefox 19.0. While on Ebay if I go to "Ask seller a question", you have to enter a random generated security code in a box. In the past this worked fine, but in the past year or so has quit working with Firefox and several versions of it. The process works fine with IE8, so it must be associated with Firefox. The only way I can leave a message is the fact that you can choose to have the code read aloud. If I do this and enter the code it works fine, but not if you enter the code printed on the screen. I have tried deleting history/cookies as suggested by Ebay help, but didn't help

I am using Firefox 19.0. While on Ebay if I go to "Ask seller a question", you have to enter a random generated security code in a box. In the past this worked fine, but in the past year or so has quit working with Firefox and several versions of it. The process works fine with IE8, so it must be associated with Firefox. The only way I can leave a message is the fact that you can choose to have the code read aloud. If I do this and enter the code it works fine, but not if you enter the code printed on the screen. I have tried deleting history/cookies as suggested by Ebay help, but didn't help

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Which security software (firewall, anti-virus) do you have?
Make sure that it isn't interfering with the CAPTCHA.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Make sure that you aren't blocking cookies.

You can inspect and manage the permissions for all domains on the about:permissions page.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

iqvixen
iqvixen
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I just click "change the image" then enter the new numbers then it works. As for trying to listen to the numbers well they are too quick and very confusing with different voices and accents. Hope that helps. iqvixen