Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am getting 3 error messages whan I try to open a You Tube Video: Media resize disabled, quality selector disabled and download link disabled, and it stops

  • 4 replies
  • 5 have this problem
  • 1 view
  • Last reply by zam1290

zam1290
zam1290
more options

I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

Chosen solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

Read this answer in context 👍 2

All Replies (4)

iamjayakumars
iamjayakumars
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

zam1290
zam1290 Question owner
more options

Worked like a charm. Thank You. That was easy.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

zam1290
zam1290 Question owner
more options

Problem Solved. Thank You.