This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Javascript not Working Properly With Cox

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Bratin

more options

I use my email on Cox.net. Yesterday I started having issues with their webmail. When I log in the page doesn't appear correctly. In my message preview pane it overlaps another item. So I contacted Cox about the issue and I've tried to clear cache and cookies on my computer, make the security level in Java high instead of very high, uninstall Firefox and reinstall it, restart Firefox in safe mode, change the advanced Javascript settings in Firefox, uninstall Java and reinstall it, I've restarted my computer after the installations, and clear Java cache. Yet in Internet Explorer and Google Chrome it works perfectly fine. Firefox displays it correctly on my mom's computer. What haven't I done because apparently it's only doing this on my laptop?

I use my email on Cox.net. Yesterday I started having issues with their webmail. When I log in the page doesn't appear correctly. In my message preview pane it overlaps another item. So I contacted Cox about the issue and I've tried to clear cache and cookies on my computer, make the security level in Java high instead of very high, uninstall Firefox and reinstall it, restart Firefox in safe mode, change the advanced Javascript settings in Firefox, uninstall Java and reinstall it, I've restarted my computer after the installations, and clear Java cache. Yet in Internet Explorer and Google Chrome it works perfectly fine. Firefox displays it correctly on my mom's computer. What haven't I done because apparently it's only doing this on my laptop?

Chosen solution

Java and Javascript are completely unrelated, so reinstalling Java isn't going to touch javascript.

Try to reset Firefox Refresh Firefox - reset add-ons and settings

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Java and Javascript are completely unrelated, so reinstalling Java isn't going to touch javascript.

Try to reset Firefox Refresh Firefox - reset add-ons and settings

more options

Thank you so much this is great information to know. Have a great day!