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support.mozilla.org Incorrectly Fails To Register And Respond To Accounts With Valid e-Mail Addresses That Include The '+' Character

XgxjKvTLmMJr
XgxjKvTLmMJr
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Correct e-Mail addresses may include the '+' character before the '@' symbol. This site fails to respond properly to them.

AND, your registration process seems to fail when registering long passwords, but your registration page don't specify any maximum charater length for passwords. New registrants don't have enough information to register sucessfully, and the site fails without alerting them to this problem.

Correct e-Mail addresses may include the '+' character before the '@' symbol. This site fails to respond properly to them. AND, your registration process seems to fail when registering long passwords, but your registration page don't specify any maximum charater length for passwords. New registrants don't have enough information to register sucessfully, and the site fails without alerting them to this problem.

All Replies (4)

Ricky Rosario
Ricky Rosario
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Hi XgxjKvTLmMJr,

I have registered many times with `+` in the email for testing and it works fine. Can you give me more information?

(I am a developer for this site)

Ricky Rosario
Ricky Rosario
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I just registered with the email address "rickyrosario+longpass@gmail.com" and a 90 character password and it worked fine.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
XgxjKvTLmMJr
XgxjKvTLmMJr Question owner
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It seems to work in safe mode. This seems to implicate an add-on, greasemonkey script, or plugin.

Version:FireFox 19.0.2

Here's what I've got:

Add-ons:

  • Adobe Acrobat - Create PDF 1.2
  • Adobe Contribute Toolbar 6.0
  • CSS Usage 0.3.0
  • DivX Plus Web Player HTML5 <video> 2.1.2.145
  • Easy YouTube Video Downloader 6.7
  • easyScroll 0.1
  • Fast Search by Surf Canyon 3.4.3
  • FDislike 3.1.4.1
  • Firebug 1.11.2
  • Greasemonkey 1.8
  • IE View 1.5.6
  • Multifox 1.3.5
  • New Tab Homepage 0.4.3
  • Operator 0.9.5.6
  • PlainOldFavorites 1.2
  • Reverse Timeline 0.6.13.0
  • Snap Links Plus 2.3.1
  • Total Validator 7.4.0

Greasemonkey script:

  • YouTube Video Download 4.0.6

Plugins:

  • 2007 Microsoft Office system 12.0.4518.1014
  • Adobe Acrobat 10.1.1.33
  • Adobe Contribute CS5 6.0.0.3688
  • DivX Plus Web Player 2.2.0.52
  • DivX VOD Helper Plug-in 1.1.0.6
  • Facebook Video Calling Plugin 1.1.1.1
  • Google Talk Plugin 3.15.2.12038
  • Google Talk Plugin Video Accelerator 0.1.44.24
  • Google Talk Plugin Video Renderer 3.15.2.12038
  • Google Update 1.3.21.135
  • iTunes Application Detector 1.0.1.1
  • Java Deployment Toolkit 6.0.230.5
  • Microsoft Windows Media Player Firefox Plugin 1.0.0.8
  • QuickTime Plug-in 7.7.3 7.7.3.0
  • Shockwave Flash 11.4.402.287
  • Shockwave for Director 11.5.9.615
  • Silverlight Plug-In 5.1.20125.0
  • Unity Player 3.1.0.55865
  • VLC Web Plugin 2.0.2.0
  • Winamp Application Detector 5.6.0.3091