This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't "clear list" in the download box with the latest Firefox browser on any of my computers.

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by cor-el

JudeeChop
JudeeChop
more options

When I download a PDF or any file with firefox, the download box will appear like normal tracking the download until it's finished. Usually when the download is complete, you can click on "clear list" in the bottom left of the box to clear your download history, but with the latest version of Firefox none of my computers (I have two computers with Windows 7) can't click on "Clear List" as it is always greyed-out. Any help would be deeply appreciated, thank you.

When I download a PDF or any file with firefox, the download box will appear like normal tracking the download until it's finished. Usually when the download is complete, you can click on "clear list" in the bottom left of the box to clear your download history, but with the latest version of Firefox none of my computers (I have two computers with Windows 7) can't click on "Clear List" as it is always greyed-out. Any help would be deeply appreciated, thank you.

All Replies (2)

ideato
ideato
more options

Hello JudeeChop, with close firefox, open profile folder and then try to delete the downloads.sqlite file, then open firefox again try to download something(this create the above file again) and check if the issue exist.


thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can happen if you run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"
  • bug 842871 - Clean downloads button not working if you got private navigation enabled

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)