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links to gmail won't work and google maps won't load

  • 6 replies
  • 17 have this problem
  • 1 view
  • Last reply by SilverFire

SilverFire
SilverFire
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Gmail itself will load - if I type the gmail url in; if I just try and navigate to it from, say, google.co.uk it won't load. My university recently switched to gmail and none of their links work for me either.

Google maps displays a grey square with a "sorry we have no maps available for this area at this magnification" message for every location, at every magnification.

Gmail itself will load - if I type the gmail url in; if I just try and navigate to it from, say, google.co.uk it won't load. My university recently switched to gmail and none of their links work for me either. Google maps displays a grey square with a "sorry we have no maps available for this area at this magnification" message for every location, at every magnification.

All Replies (6)

user633449
user633449
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Please update to Firefox 20. Update Firefox to the latest release

SilverFire
SilverFire Question owner
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I can't. I'm on Mac OS X 10.5.

user633449
user633449
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Update to Firefox 16 then.

SilverFire
SilverFire Question owner
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Done. It fixed neither problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

If images are missing then check that you aren't blocking images from some domains.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

Make sure that you do not block third-party images, the permissions.default.image pref should be 1.

There are also extensions like Adblock Plus (Tools > Add-ons > Extensions) and security software firewall, anti-virus) that can block images and other content.

See also:

SilverFire
SilverFire Question owner
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Safe mode indicated that it was an extension/add-on, so I disabled all extensions/add-ons and both gmail and google maps worked. I then re-enabled them all one by one, and... it still works. Even with all the extensions and add-ons from before enabled again. So...

Problem solved, but I'm not really sure how/why.

(other people with this problem please note: I'd tried this before in Firefox 15 and it didn't do anything; it only worked after updating to 16 )