This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Certain youtube videos won't play in Firefox

  • 4 replies
  • 74 have this problem
  • 11 views
  • Last reply by S1

more options

Firefox 20.0.1, windows 7, flashplayer up to date.

Certain youtube videos won't play. The advert beforehand plays, and then the video just displays a black screen, no loading, trying to skip to a later time in the video doesn't work. It seems to be certain youtube users whose videos won't play, users whose videos I was able to watch only yesterday. The featured video on the user's channel is watchable, but not when opened separately. IE won't show the affected videos either.

Firefox 20.0.1, windows 7, flashplayer up to date. Certain youtube videos won't play. The advert beforehand plays, and then the video just displays a black screen, no loading, trying to skip to a later time in the video doesn't work. It seems to be certain youtube users whose videos won't play, users whose videos I was able to watch only yesterday. The featured video on the user's channel is watchable, but not when opened separately. IE won't show the affected videos either.

Chosen solution

Google this article : "How To Uninstall Firefox Completely And Remove All Traces Of The Application"...then follow instructions and after removing firefox, then reinstall firefox...all problems of youtube and other videos too are over, like a brand new computer...also when removing firefox you are asked if you want to remove personal data and settings too, mark it to do so...until you don't remove ALL TRACES of old firefox, you will have the same old problem , ....after uninstalling firefox by "add and remove" , and program files , is not a bad idea that on your "search" of the computer, type the word 'firefox" and delete whatever comes by firefox , also repeat same for the word "mozilla"...may be you need then to uninstall flash player and reinstall the latest version too

Read this answer in context 👍 1

All Replies (4)

more options

Hi!

I'm sorry that you are having issues with Youtube. It seems this is a problem in the Youtube side as it has been reported as a known issue in their forum:

http://productforums.google.com/forum/#!category-topic/youtube/playing-and-watching-videos/20-4QIWH2yY[1-25-false]

Take a look to that link, a Youtube representative is updating the status regularly.

Best, Ibai

more options

In addition to these symptoms, I've noticed that I can view these troubled videos on my cellphone just fine, but neither my XP or Win7 machine, which have all software updated can view. So if it was on youtubes side, it wouldn't work on my phone either.

more options

Chosen Solution

Google this article : "How To Uninstall Firefox Completely And Remove All Traces Of The Application"...then follow instructions and after removing firefox, then reinstall firefox...all problems of youtube and other videos too are over, like a brand new computer...also when removing firefox you are asked if you want to remove personal data and settings too, mark it to do so...until you don't remove ALL TRACES of old firefox, you will have the same old problem , ....after uninstalling firefox by "add and remove" , and program files , is not a bad idea that on your "search" of the computer, type the word 'firefox" and delete whatever comes by firefox , also repeat same for the word "mozilla"...may be you need then to uninstall flash player and reinstall the latest version too

more options

Problem solved! I downloaded and installed Firefox 24.0 Beta. Apparently Mozilla programming team made all the right changes in the new release. Now all videos starting working on Youtube, Yahoo and BBC.

Link: http://www.mozilla.org/en-US/firefox/channel/#beta