This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot uninstall by conventional method, nor does uninstaller in the Firefox folder work?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

RaymondP
RaymondP
more options

None of the tabs on the screen work. Mozilla also became slower than IE10!! I went into Control Panel / Programs ....., when I click on uninstall Mozilla, nothing happens. I went into C:/ Program files/ Mozilla Firefox/ helper.exe. Clicking on this.... nothing happens???

None of the tabs on the screen work. Mozilla also became slower than IE10!! I went into Control Panel / Programs ....., when I click on uninstall Mozilla, nothing happens. I went into C:/ Program files/ Mozilla Firefox/ helper.exe. Clicking on this.... nothing happens???

All Replies (2)

user893518
user893518
more options

have you tried to only delete the folder and install firefox? when F get's slower; how is about the OS, what says the Taskmanager about the CPU, RAM, and Disk Usage-Levels?

P.S. which version of FF do you have and which OS?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you already update to Firefox 21?

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: