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Sync recovery link broken. What to do?

  • 3 replies
  • 2 have this problem
  • 13 views
  • Last reply by cor-el

GusSN
GusSN
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I lost my Sync password.

In the support page at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?esab=a&s=sync+lost&r=1&as=s#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it I was told to go to the following password reset page:

https://account.services.mozilla.com

But this is not working. In this address I get the following info:

"404 Not Found nginx/1.2.0"

How should I proceed?

I lost my Sync password. In the support page at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information?esab=a&s=sync+lost&r=1&as=s#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it I was told to go to the following password reset page: https://account.services.mozilla.com But this is not working. In this address I get the following info: "404 Not Found nginx/1.2.0" How should I proceed?

All Replies (3)

philipp
philipp
  • Moderator
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hello gussn, the site works for me, maybe try it a little bit later again.

StevenDS
StevenDS
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https://account.services.mozilla.com is down for me.

Tried Firefox, Chrome, Safari, on my Mac at work, PC at home, and on my Android.

Nothing but 404 on this page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"