This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox goes into not responding when trying to upload photos with Auctiva

more options

I use Auctive for posting listing on Ebay. Part of the listing process is uploading images to Auctiva. When I use the Auctiva image uploader, Firefox hangs and stays hung until I end the task (Firefox). This did not happen when I used the previous version of Firefox. The version 21 was installed on June 06, 2013. I had no problems with uploading images before then.

I use Auctive for posting listing on Ebay. Part of the listing process is uploading images to Auctiva. When I use the Auctiva image uploader, Firefox hangs and stays hung until I end the task (Firefox). This did not happen when I used the previous version of Firefox. The version 21 was installed on June 06, 2013. I had no problems with uploading images before then.

All Replies (1)

more options

Check your Flash plugin is updated!


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")