This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Find deleted profiles

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I deleted family profiles in Firefox but whenever I run a scan, the scan finds their profile names. I have searched in all folders & files but can't find them to permanently delete them. Can someone help please?

I deleted family profiles in Firefox but whenever I run a scan, the scan finds their profile names. I have searched in all folders & files but can't find them to permanently delete them. Can someone help please?

All Replies (5)

more options

Did you use the Firefox Profile Manager to delete the profiles and its files or did you clear the profile folders yourself on the hard drive?

In case of the latter, you may have missed the disk cache.

Note that the Firefox profile folder is in a hidden location. Main profile location:

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\

Location of disk cache and other cached data:

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.

more options

I used the Firefox Profile manager.

more options

If you deleted the files as well then those profiles should have been removed completely.

Which program does report that there are still files left?

Did you try to reboot the computer?

more options

AVG is still finding some files and yes I did reboot. When I deleted the profiles, I clicked on delete All files too

more options

If those profiles do not show up when you visit the above posted location, but other profiles that still exist do, then this is likely a problem with the AVG software.