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Image slideshow on website not loading on mobile but works fine on other mobile browsers

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by kskytte

kskytte
kskytte
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I designed a mobile website for (esinrestaurant.com). This is a new site and when I was trying to look at it today on Firefox 21.0 on my Droid (4.0) phone, I noticed that the slideshow that is supposed to appear on the Home page just below the logo, is not loading. I thought it might be a timeout problem but it still doesn't load if I use WiFi. Note that if I try to view this website on the native droid browser, Chrome an Opera the slideshow is displayed correctly. I tried clearing the cache and resetting my phone and still no luck. I discussed this problem with the company that provides my mobile tools and when he tried to look at the website it loaded correctly on his Droid phone using the same Firefox 21.0. So what could be going on? If the customer sees this problem I need to be able to fix it or at least explain why it is happening.

I designed a mobile website for (esinrestaurant.com). This is a new site and when I was trying to look at it today on Firefox 21.0 on my Droid (4.0) phone, I noticed that the slideshow that is supposed to appear on the Home page just below the logo, is not loading. I thought it might be a timeout problem but it still doesn't load if I use WiFi. Note that if I try to view this website on the native droid browser, Chrome an Opera the slideshow is displayed correctly. I tried clearing the cache and resetting my phone and still no luck. I discussed this problem with the company that provides my mobile tools and when he tried to look at the website it loaded correctly on his Droid phone using the same Firefox 21.0. So what could be going on? If the customer sees this problem I need to be able to fix it or at least explain why it is happening.

All Replies (2)

kobe
kobe
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!

kskytte
kskytte Question owner
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As I mentioned in the original post, I had already tried clearing the private data (i.e. cache) and resetting my phone and the problem persists. Any other ideas?