Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upgraded from some very old Firefox version (16?) and now I'm not getting the new UI

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by Diamond

more options

I was having a pretty old version of Firefox (16?) and decided to upgrade it today. So I updated using the following steps:

1) Click orange Firefox menu button 2) Help> About 3) Click Check for updates and click update

But after Firefox updated I noticed that I'm not getting the new UI. Please take a look at the screenshot. I'm seeing the following issues:

  • The Aero theme is not present. I'm still getting the old theme. Look at the top - there is no space above the tabs
  • Got a huge right click menu (solved after updating Firebug)
  • Buttons and UI is still old. Look at the Back/Forward buttons
  • Bookmarks button is not present (in the website it shows on the right side next to the search bar)
  • The whole browser still feels like the old one only when I'm scrolling around and surfing. I used the ne v22 in my office workstation and that felt more sturdy and crisp. I don't know whether this one is running on the old engine or some update didn't happen properly.

Please see the screenshot attached here: http://oi43.tinypic.com/keaesk.jpg

I was having a pretty old version of Firefox (16?) and decided to upgrade it today. So I updated using the following steps: 1) Click orange Firefox menu button 2) Help> About 3) Click Check for updates and click update But after Firefox updated I noticed that I'm not getting the new UI. Please take a look at the screenshot. I'm seeing the following issues: * The Aero theme is not present. I'm still getting the old theme. Look at the top - there is no space above the tabs * Got a huge right click menu (solved after updating Firebug) * Buttons and UI is still old. Look at the Back/Forward buttons * Bookmarks button is not present (in the website it shows on the right side next to the search bar) * The whole browser still feels like the old one only when I'm scrolling around and surfing. I used the ne v22 in my office workstation and that felt more sturdy and crisp. I don't know whether this one is running on the old engine or some update didn't happen properly. Please see the screenshot attached here: http://oi43.tinypic.com/keaesk.jpg

All Replies (5)

more options

hello, there haven't been significant interface changes between firefox 16 & 22 - your screenshot pretty much shows the firefox interfeace how it's expected to be. the only part different from the default is that you've set the display of small icons (therefore your back/forward button may look differently than on other machines).

Customize Firefox controls, buttons and toolbars

more options

Thanks for replying. I fixed the small icons problem by clicking on "Restore Default Set" under the toolbar > customize settings.

However, that aero look is still remaining. The new FF has a glass-like look but mine is still having the old border. And there is some extra space at the top in the new one (next to the FF orange button). Any idea why that isn't showing up?

more options

Bump. Could someone please help me to restore the Aero look to FF?

more options

Is the Firefox window maximized?

more options

Try just installing Firefox again, go to "getfirefox.com", and it'll replace the old one that you did have.