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how does one erase their email from firefox sync or get a regenerated recovery key if they deleted their account info?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by miskit

miskit
miskit
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I set up a sync account long time ago and lost my recovery key. I read that if you delete your sync account, it would remove all data. I tried to create a new account but I keep getting the error that my email is already being used. Then I read how to regenerate a new recovery key, but I can't complete the task because my account info has been deleted. How is my account deleted and my email is still showing as an active sync account? Is there a way to recover my email with out having to recreate a new sync with a new email address?

I set up a sync account long time ago and lost my recovery key. I read that if you delete your sync account, it would remove all data. I tried to create a new account but I keep getting the error that my email is already being used. Then I read how to regenerate a new recovery key, but I can't complete the task because my account info has been deleted. How is my account deleted and my email is still showing as an active sync account? Is there a way to recover my email with out having to recreate a new sync with a new email address?

All Replies (3)

iamjayakumars
iamjayakumars
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First, try to connect your account with firefox SYNC, then try for SYNC recovery key.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reset Lost or Forgotten Password or delete sync account:

miskit
miskit Question owner
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Okay, I am thouroughly annoyed right now because, as I mentioned earlier, I had deleted my account and it still wanted to say that my email was active. Going against all means of logic, I used my email to reset my password (which recreated my ability to login), logged in, and deleted my account (again) and that seemed to do the trick. Why didn't it just do that in the first place? Oh well, at least it is working now.