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Since Firefox Updated To 23, Hotmail Won't Display Correctly

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by avrovulcan

avrovulcan
avrovulcan
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Firefox updated itself to version 23 and since then Hotmail won't display correctly. I have tried it in IE and Chrome and it is fine. I have tried the trouble shooting suggested but nothing has worked.

Firefox updated itself to version 23 and since then Hotmail won't display correctly. I have tried it in IE and Chrome and it is fine. I have tried the trouble shooting suggested but nothing has worked.

Chosen solution

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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All Replies (3)

avrovulcan
avrovulcan Question owner
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Attached a screenshot.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
avrovulcan
avrovulcan Question owner
more options

Thank you, clearing the cache as suggested seemed to work.