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I'm unable to download security such as MSE

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by makwuzere

makwuzere
makwuzere
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I have tried to download Microsoft Security Essentials but only the first "window" for the start download appears and the subsequent windows fail to appear. On the uppper right part of the toolbar there is a time sequence counting down - presumably to notify the time left on downloading but no MSE is present in my Add/remove Programs. Obviously I want to protect my PC as much as possible and am reluctant to use it too often until this problem has been resolved. Thanks

I have tried to download Microsoft Security Essentials but only the first "window" for the start download appears and the subsequent windows fail to appear. On the uppper right part of the toolbar there is a time sequence counting down - presumably to notify the time left on downloading but no MSE is present in my Add/remove Programs. Obviously I want to protect my PC as much as possible and am reluctant to use it too often until this problem has been resolved. Thanks

Chosen solution

After you download something you still need to install it. Click the arrow, then click the MSE installer and install it.

Also, update Firefox to stay secure ;) Update Firefox to the latest release

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All Replies (3)

user633449
user633449
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Chosen Solution

After you download something you still need to install it. Click the arrow, then click the MSE installer and install it.

Also, update Firefox to stay secure ;) Update Firefox to the latest release

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

makwuzere
makwuzere Question owner
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Thanks for your help here. I had previously downloaded MSE on another computer but there was a window at each stage of the process advising which step to take next. I hadn't thought about clicking the arrow to continue the process.