Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Add-ons not working?

  • 1 reply
  • 6 have this problem
  • 2 views
  • Last reply by Ed

more options

Hi, I downloaded the tumblr wrap tags add-on here: https://addons.mozilla.org/en-US/firefox/addon/wrap/?src=search It installs fine and comes up with the options to restart Firefox, which I did. Nothing happens. I can't see any change to Firefox, and the tags definitely aren't wrapped on Tumblr. I can see the add-on when I look at the Add-on manager, but can't see any way to make it work. I tried uninstalling and re-installing the add-on and updating Firefox. Nothing. Any advice?

Hi, I downloaded the tumblr wrap tags add-on here: https://addons.mozilla.org/en-US/firefox/addon/wrap/?src=search It installs fine and comes up with the options to restart Firefox, which I did. Nothing happens. I can't see any change to Firefox, and the tags definitely aren't wrapped on Tumblr. I can see the add-on when I look at the Add-on manager, but can't see any way to make it work. I tried uninstalling and re-installing the add-on and updating Firefox. Nothing. Any advice?

All Replies (1)

more options

Hello,

I notice that the last version of this add-on was released on the 9th of April. It may be that it needs to be updated for recent versions of Firefox.

I suggest getting in touch with the add-on's developer to ask for support. There is a link to the Support Site and Support Email on the add-on page.

I hope that helps.