This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some dropdown menues from many different sites display garbage.

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by Lucius

more options

Some Drop down menus on many different web sites show garbage characters - paypal, quotes.insurance33.com, etc. It looks like special ANSI characters or non-text unicode characters. The websites show UTF-8 encoding.

Some Drop down menus on many different web sites show garbage characters - paypal, quotes.insurance33.com, etc. It looks like special ANSI characters or non-text unicode characters. The websites show UTF-8 encoding.

Chosen solution

Try to disable hardware acceleration in Firefox.

Read this answer in context 👍 0

All Replies (5)

more options

Could you post a screen shot or two with examples of what you see? This article has tips on that: How do I create a screenshot of my problem?

If you manually change the encoding does that fix the menus?

tap the Alt key > View menu > Character Encoding > Western (ISO-8859-1)

more options

See screen print

more options

Character encoding same result as UTF-8

more options

Chosen Solution

Try to disable hardware acceleration in Firefox.

more options

That was it. Thank You!