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Why does nothing appear when I select 'extensions' in the Add-on Manager?

CloakedSparrow
CloakedSparrow
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Somehow, an extension/app called Coupon Saver (that I never wanted and which is truly annoying) has been installed. I uninstalled it on my laptop, but it needs to also be removed from FireFox. However, whenever I go to the 'Extensions' panel in the Add-on Manager, nothing comes up at all. It shows all the tabs on the right with 'Extensions' highlighted but beside it is nothing but a light blue screen. Why is this, and how do I fix it so I can removed the offending addition form my browser? Thank you for your time.

Somehow, an extension/app called Coupon Saver (that I never wanted and which is truly annoying) has been installed. I uninstalled it on my laptop, but it needs to also be removed from FireFox. However, whenever I go to the 'Extensions' panel in the Add-on Manager, nothing comes up at all. It shows all the tabs on the right with 'Extensions' highlighted but beside it is nothing but a light blue screen. Why is this, and how do I fix it so I can removed the offending addition form my browser? Thank you for your time.

Chosen solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.

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All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.

Aman Routh
Aman Routh
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Reset Firefox – easily fix most problems

1. At the top of the Firefox window, click the Help menu and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

Please also visit this Reset Firefox for more details if the above steps doent works.

Pleease Reply back to us soon.

Thank you!!

CloakedSparrow
CloakedSparrow Question owner
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Thanks. That did it.

CloakedSparrow
CloakedSparrow Question owner
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Thanks. I'll keep that in mind for the future.