Firefox crashes
Each time I open Firefox in the past two days. It crashes instantly. I have restarted in safe mode, the same issue happens again. I don't use any other browser but Firefox and it is quite frustrating.
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back soon.
Submitted Crash Reports
Report ID Date Submitted bp-489ca0e8-2646-43cd-816b-5e44c2131118 11/17/2013 9:00 PM bp-d62c2278-b378-44c3-9738-db16c2131118 11/17/2013 8:48 PM bp-e127147c-9d8d-453e-96bd-3f9622131118 11/17/2013 8:44 PM bp-80a06e6f-bcec-4ce5-87a8-2b75a2131118 11/17/2013 8:43 PM bp-65894c5a-cfad-451b-bcb9-17d772131118 11/17/2013 8:40 PM
Modified by cor-el
There may be an issue with a corrupt/missing Firefox file.
Please try reinstalling Firefox.
Ensure to backup all important Firefox data (ie. profile). This can be restored after the reinstall.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!