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when firefox comes on, i get a split screen that is blank, and when i click on a tab, nothing works. is there a problem?

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

loopy10
loopy10
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the split screen is white on the left and blue on the right. it is titled the ask.com home page, and my usual tabs are there. however, if I click on a tab, nothing works. I tried re-downloading firefox, but it changes nothing. help!!!!!

the split screen is white on the left and blue on the right. it is titled the ask.com home page, and my usual tabs are there. however, if I click on a tab, nothing works. I tried re-downloading firefox, but it changes nothing. help!!!!!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check the home page setting?

  • Tools > Options > General > Startup: Home page

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.