Firefox suddenly sits with a blank screen for one specific website.
A website I've used for years I suddenly can't get to using Firefox, but I can using Internet Explorer. When I try to go to it in Firefox I get a blank white screen in the browser. I tried all the usual troubleshooting techniques (disabling add-ons, resetting Firefox, deleting cookies and temp files) and nothing helps.
I have Webroot anti-virus and it hasn't detected anything; scans run automatically every day.
Chosen solution
Are there any special icons on the location bar that Firefox is blocking content?
You can get a possibly colored Lego icon on the left end of the location bar that indicates that Firefox is blocking a plugin.
- https://support.mozilla.org/kb/why-do-i-have-click-activate-plugins
- http://kb.mozillazine.org/Issues_related_to_plugins#Click_to_Play
You can check if there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar that mixed active content is blocked.
- https://support.mozilla.org/kb/how-does-content-isnt-secure-affect-my-safety
- https://developer.mozilla.org/Security/MixedContent
You can use these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (2)
Chosen Solution
Are there any special icons on the location bar that Firefox is blocking content?
You can get a possibly colored Lego icon on the left end of the location bar that indicates that Firefox is blocking a plugin.
- https://support.mozilla.org/kb/why-do-i-have-click-activate-plugins
- http://kb.mozillazine.org/Issues_related_to_plugins#Click_to_Play
You can check if there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar that mixed active content is blocked.
- https://support.mozilla.org/kb/how-does-content-isnt-secure-affect-my-safety
- https://developer.mozilla.org/Security/MixedContent
You can use these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
Thank you very much. Clearing the cookies for the site did the trick.