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cannot run install program on new Dell inspiron

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Using Explorer, the default browser on my new computer, I went to the Mozilla.org site and clicked the link to download Firefox. A prompt appears at the bottom asking if I want to run the program, and I click "yes." The green status bar appears, gets to 61%, disappears, and another box appears asking if I want to allow Mozilla Corporation to make changes to my computer. I click "yes," the box closes, and nothing happens. I went through the install process by saving the file to my downloads instead of running it immediately; got the same result. I cannot get past this point to the Mozilla setup wizard to install the browser. Any help with this would be greatly appreciated. Thanks in advance.

Using Explorer, the default browser on my new computer, I went to the Mozilla.org site and clicked the link to download Firefox. A prompt appears at the bottom asking if I want to run the program, and I click "yes." The green status bar appears, gets to 61%, disappears, and another box appears asking if I want to allow Mozilla Corporation to make changes to my computer. I click "yes," the box closes, and nothing happens. I went through the install process by saving the file to my downloads instead of running it immediately; got the same result. I cannot get past this point to the Mozilla setup wizard to install the browser. Any help with this would be greatly appreciated. Thanks in advance.

All Replies (1)

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Download and save the full off-line installation package from here.
http://www.mozilla.com/en-US/firefox/all.html

Then close IE and start the installation.