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AusKey access to Australian Taxation Office does not work in FF28

  • 3 replies
  • 34 have this problem
  • 18 views
  • Last reply by Specky

Specky
Specky
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After upgrading to Firefox 28 on 19 March access to Australian Government agencies via AusKey no longer works. Error message says that software required to login is not installed. I have checked that required plug-in has been installed and is activated. I have uninstalled and reinstalled the required software.

After upgrading to Firefox 28 on 19 March access to Australian Government agencies via AusKey no longer works. Error message says that software required to login is not installed. I have checked that required plug-in has been installed and is activated. I have uninstalled and reinstalled the required software.

Chosen solution

Tried to access AUSKey again today via FF28, after 2 weeks of non-cooperation, and to my surprise it worked without a problem. I have been using USB access since FF28 stopped working. Hopefully all good now!

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All Replies (3)

guigs
guigs
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Hi Specky,

There was another question about this last week and there was an iquiry to file a bug on this. In order to better assist you, what troubleshooting steps have you taken to test the Auskey?

https://abr.gov.au/AUSkey/Help-and-su.../AUSkey-compatibility/

Please contact AUSkey for more information https://abr.gov.au/Contact-us/Contact-AUSkey/

Specky
Specky Question owner
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Hi guigs2, thanks for your interest. I have tried everything I can think of to get AusKey to work using FF28. I have had no problems with previous versions of FF for years. I have tried on two other computers on the same LAN and Internet connection, using FF28, with the same result. I have now resorted to AusKey via USB which uses a pre-configured older version of Firefox, but is much slower. Also, out of interest, I have been able to get Auskey to work using IE11 on my Win7 laptop, but AusKey will not work on my main PC using IE11, grayed-out screen hangs, no error message, so appears to be a different problem.

Specky
Specky Question owner
more options

Chosen Solution

Tried to access AUSKey again today via FF28, after 2 weeks of non-cooperation, and to my surprise it worked without a problem. I have been using USB access since FF28 stopped working. Hopefully all good now!