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white background, blue and black text only

  • 6 replies
  • 5 have this problem
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  • Last reply by cor-el

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Had the same problem several weeks ago and it went away when I re-set the proxy setting. Problem now resurfaced.

First bit - 'untrusted site' keeps popping up. Got one for Google . / Firefox help. Can now only use Chrome to get to Firefox help (thus I'm unable to provide the 'troubleshooting info')

Then I get to a site - e.g. Mozilla Support and the background is white and the only text is black or blue hyperlinks.

I have: - Reset / reloaded Firefox, deleted the 'cert8.db' file. The clock is fine.

Any help would be appreciated.

Thank you,

Neil Wilson

Had the same problem several weeks ago and it went away when I re-set the proxy setting. Problem now resurfaced. First bit - 'untrusted site' keeps popping up. Got one for Google . / Firefox help. Can now only use Chrome to get to Firefox help (thus I'm unable to provide the 'troubleshooting info') Then I get to a site - e.g. Mozilla Support and the background is white and the only text is black or blue hyperlinks. I have: - Reset / reloaded Firefox, deleted the 'cert8.db' file. The clock is fine. Any help would be appreciated. Thank you, Neil Wilson

All Replies (6)

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Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:

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Sorry - nothing to do with colours. The page (even this link when in Firefox) as per the attached picture.

I have to use Chrome to post this reply.

Again - any help appreciated.

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Looks that you are blocking CSS files.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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More apologies as this did not solve the problem.

I continue to be only able to reply through Chrome.

I did all the reloading suggested and nothing changed. (I did see the tab reloading - but still blue/black text)

Cache cleared and mozilla cookies removed.

I opened Firefox in Safe Mode and even then had blue/black text appeared in Add-ons.

Attached show extensions and add-ons..

Once again - any further assistance would be gratefully received.

Neil

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....and I ensured 'Appearance' was on Default.....Neil

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If you have ad-blocking extensions in Firefox or security software that can block such content then check their settings to make sure that nothing is blocked.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem